Riobet ABOUT FAQ
Deposit
Are there deposit bonuses? Yes, 37% up to â‚ą5,777 on first deposit + â‚ą21 welcome. Activate in "Bonuses" after funding.
How long does a deposit take to reflect? Deposits via UPI or Paytm reflect instantly; bank cards may take up to 10 minutes.
Download App
Why is the app not downloading? Check internet connection or storage space. Allow unknown sources on Android—retry or contact support.
What happens if I don’t meet the bonus wagering requirements? Clarify consequences to manage expectations.
Can I download the app on multiple devices? Yes, use the same account across devices. Syncs bonuses automatically—no extra registration needed.
What devices support the app download? Compatible with Android 5.0+ and iOS 12+. Check your device settings before downloading for smooth installation.
Can I use bonus codes on the app? Highlight code redemption process for app users.
What are the eligibility criteria for each bonus? Explain requirements (e.g., minimum deposit, wagering).
Each Bonus
Are bonuses taxable in India? Winnings may be taxable per Indian laws. Consult a tax advisor—platform doesn't withhold.
What is a wagering requirement? Bet the bonus amount 30 times before withdrawal. Slots contribute 100%—easy to meet!
What is the cashback bonus percentage? Up to 5% on weekly deposits. Auto-credited every Monday—boost your balance!
Can I combine multiple bonuses? No, one active bonus at a time. Choose wisely—check "Bonuses" for options.
How do I activate tournament bonuses? Join events like ₹13.5 Lakh Slots Tourney—bonuses auto-applied on entry.
Are there VIP exclusive bonuses? Yes, VIP levels unlock up to 50% extra + â‚ą1,000 monthly. Deposit more to qualify.
Can I withdraw bonus money immediately? No, meet wagering requirements (e.g., 2x bonus). Withdraw winnings after fulfillment.
Games
How do I report a game glitch? Screenshot and email to our service team—refunded if confirmed, resolved fast.
How do I switch between games? Use the top menu—seamless transitions with your balance intact.
Login & Register
Can I register with a temporary email? No, use a permanent one for verification. Gmail or Yahoo recommended—quick setup.
Why is mobile verification required? For security and bonus eligibility. OTP ensures it's your number—takes 10 seconds.
What if my password doesn't meet the requirements? Use 8+ characters with letters, numbers, and symbols. Try again or contact support for tips—easy fix!
Can I change my registered email or mobile number? Yes, log in, go to “Profile Settings,” and update after KYC verification—contact support to confirm.
How long does it take to verify my account? KYC verification takes 1-24 hours after uploading ID proof, slightly longer during holidays.
What if I forgot the mobile number I used to register? No worries! Use “Forgot Password,” enter your registered email, and follow the verification link to recover.
How do I register/Sign up? Visit the site, click “Register,” enter your mobile number, email, and password, then verify with OTP. Start in minutes!
Service & More
How do I report a bug in the betting platform? Submit details via the “Feedback” tab or email support with screenshots and a description of the issue.
What if my bonus isn’t credited after a deposit? Contact support with deposit details; they’ll verify eligibility and credit the bonus within hours.
Can I get assistance with setting betting limits? Support can guide you to set daily/weekly deposit or betting limits in the account settings for responsible gaming.
What should I do if I forget my account password? Click "Forgot Password" on the login page, enter your registered email or phone, and follow the reset link sent via SMS/email.
What are the operating hours for customer support? Customer support is available 24/7, including holidays, to assist with account, payment, or betting queries.
What should I do if I forget my password? Click “Forgot Password” on the login page, enter your email, and follow the reset link.
Withdraw
How long does withdrawal take? UPI/IMPS: 15 minutes to 24 hours; NetBanking: up to 2 days. Faster for verified accounts.
How do I cancel a withdrawal request? Contact support within 1 hour—funds returned instantly. After processing, it's irreversible.
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